Frequently Asked Questions
Delivery
Make changes or customer my order?
Message us on our Facebook or Instagram @thelachrymemanila and include:
1. Customer's name on Facebook or Instagram
2. Change Request (e.g. I'd like to upgrade my order to Grand size)
Please note that we can only make changes two business days prior the delivery date or if your order has not been prepared yet.
What are your Delivery Options?
For self pick-up or self-booking, you may arrange your own courier.
For Lachryme Booking via third-party courier, please message us on our social media channels (@thelachrymemanila) or email us at florist.thelachrymemanila@gmail.com.
Can my order be shipped to a hotel, restaurant, bank, office, and such?
Sure! Only if there's a specific person to receive the order or if it can be left in a reception area. This helps us comply with the third-party courier's policy and ensures no waiting time for the rider.
Can I choose the delivery date?
Absolutely! You can select your preferred delivery date. Simply refer to the calendar on the checkout page to view available options.
Please note, some dates may be unavailable if we're at full capacity or the HQ is closed.
Delivery & Cost
- For Metro Manila and nearby cities, we deliver through trusted third-party couriers like Lalamove or Grab.
Please note, shipping costs are covered by the customer and vary based on the courier’s rates. Message us directly to check the rates.
Do you ship nationwide?
Yes! For provincial deliveries, we use LBC to ensure your flowers arrive in perfect condition.
Please note, we have no control over third-party couriers, so any damages or issues during delivery are beyond our control.
However, our team will do everything possible to ensure the safety of the packaging by adding marks and notes for the couriers.
Track my order
Once your order is placed, our team will promptly send a photo for your approval before delivery.
After approval, we’ll provide the next step instructions via our Social Media Channels or Email (florist.thelachrymemanila@gmail.com)
Do I have to be home to receive my order?
Not necessarily, as long as someone is available to receive the flowers upon delivery.
Please keep your lines open to ensure the rider can contact you.
What happens if there is no one available to receive the flowers at the time of delivery?
If no one is available to receive the flowers, the rider will return them to our HQ for safekeeping. You will be responsible for both the return and re-delivery fees.
Timeless Blooms
Shelf life
Our timeless blooms lasts for years with proper care.
Each bloom bouquet includes our aftercare guide.
What are preserved flowers?
Preserved flowers are real flowers that have been treated to maintain their natural beauty and texture for an extended period.
Unlike dried flowers, preserved flowers retain their color, shape, and feel, lasting for months or even years with minimal care.
What are dried flowers?
Dried flowers are real flowers that have been naturally dried to remove moisture, allowing them to retain their shape and color for a long time.
While they may not maintain the same vibrancy as preserved flowers, dried flowers offer a rustic, timeless look and can last for months or even years with proper care.
What are your Blooms Aftercare?
💧 Do not water.
☀️ Keep away from direct sunlight.
🍃 Gentle dusting with a soft brush.
🛋️ Avoid putting them in rooms with high humidity to avoid molds.
✨ Keep them as is or you may place them in a vase!
Note: If mold persists, you can lightly spray the area with Lysol to kill the bacteria.
What should I do if mold forms?
This indicates that the room has high humidity. Try placing the flowers in a room-temperature area and lightly spray Lysol to eliminate bacteria caused by the humidity.
Why does the color of my order look different from what’s shown on the website?
The flowers in each arrangement may vary slightly or differ from the website due to limited flower availability, which is beyond our control. In such cases, we may substitute with similar flowers of equal or greater value.
To manage expectations, we will send you a photo of your actual bouquet for approval, which includes one free revision.
Packaging & Dedication
Letter or Dedication Cards
Absolutely! You can include a personalized message or dedication with your order.
We typically handwrite the letters, but printed ones are available upon request.
Please note that handwriting will depend on our florist’s penmanship. If you prefer, you can request an empty card to write your own message.
How long can my message be on the letter card?
We accept up to 2-3 sentences on the letter card. If you need more space, you can purchase an additional add-on letter card for P100 each.
What does my order include?
Your order typically includes the bouquet arrangement, dedication card, logo & aftercare card, and packaging (either a paper bag or box).
If you prefer a paper bag, please inform our team. Otherwise, our dispatch team will choose the packaging based on the courier you selected.
Sustainability
Our packaging is completely recyclable.
What are your packaging?
🛍️ Your order comes with FREE packaging—either a box or a paper bag.
Our florist will choose the default option that best suits your arrangement. Should you prefer a specific packaging, you may request it as an add-on.
Please see our guide here.
Mode of Payment
Is Cash-on-Delivery (COD) Available?
Please note that we do not offer Cash-on-Delivery (COD).
All orders are processed only after full payment is received.
Once your payment is confirmed, your order will be added to our processing queue.
What are your payment options?
We do accept the following payment methods:
E-Wallet/Digital Banks:
GCash
Maya
GoTyme
Seabank
Bank Transfer:
BPI
BDO
RCBC
Unionbank
International Remittance:
Western Union
Money Gram
Veem
Credit Card Payment processed via Paypal
Can I pay in partial payment?
Yes, partial payments are accepted during off-season or regular days.
However, during peak seasons—such as Valentine's Day, Mother's Day, and the Ber months (September to December)—we highly encourage full payment to prevent any issues or delays in releasing orders that are only partially paid.
A minimum of 50% down payment is required to confirm your order.
Please ensure the remaining balance is fully settled 1–2 days before the scheduled delivery date.
Important: We will not release any order to the delivery rider unless full payment has been received.
Terms & Conditions
Can I Request for a Refund of my Order?
Yes, we accept refunds — but only for orders that have not yet been prepared or arranged.
Please note:
A 30% cancellation fee will be deducted from the total refund amount. This helps cover platform fees, floral sourcing, and transaction costs.
All refund requests are processed within 24–48 hours upon confirmation.
Thank you for understanding — each bloom is prepared with care, and your support means the world to us. 💐
Can I Cancel my Order?
You may cancel your order only if the flowers have not yet been made or prepared.
Cancellations must be requested within 48 hours of placing the order. Once the flowers are in the process of being made or prepared, cancellations are no longer allowed.
Third-party Courier Deliveries
Once the flowers have been picked up by a third-party courier (such as Lalamove or LBC), we are no longer responsible for any damages or delays during transit. However, we will remind the courier service to handle your flowers with utmost care.
I want to change the delivery date or time.
If you need to change the delivery date or time before your flowers are prepared, we will do our best to accommodate your request. Please note that changes may incur an additional fee depending on the request.
What if I’m not satisfied with the arrangement?
If you are not satisfied with your flowers after preparation, we offer one free revision of the arrangement. Any additional revisions beyond the first one will incur a P150 fee. This charge covers only minimal changes to the existing arrangement.
I want to change my flower arrangement to a different bouquet.
If you wish to change the bouquet after it has already been prepared, there will be a P500 fee for the flower arrangement that has already been made. You may also be charged for any additional flowers or customizations you request.
What happens if I don’t claim my order?
We understand that life gets busy. If an order remains unclaimed, we’ll lovingly keep your blooms in safekeeping for up to 30 days.
After this period, if we still haven’t heard from you, the order will be considered forfeited and respectfully disposed to make space for new creations. This allows us to preserve the freshness of our studio and continue serving other customers with care.
We highly encourage you to reach out as soon as possible — we’d love for you to enjoy the beauty made especially for you. 🌸
Damaged Goods
If your blooms arrive damaged, please contact us within 24 hours and include clear photos of the affected items.
We’ll carefully assess the situation. Depending on the case, we may offer a replacement (with a minimal fee) or a voucher as a gesture of goodwill — especially when the damage is caused by third-party couriers.
Please understand that since we don’t have control over third-party handling, we may not be able to fully cover the damage. But we’ll always do our best to make it right — because your experience matters deeply to us. 🌷
Force Majeure
We are not responsible for any delays, cancellations, or issues that arise due to unforeseen circumstances such as natural disasters, weather conditions, or other events beyond our control.
Contact Us
🕰️ Operating Hours
Sunday (9AM - 1PM) | Monday-Friday (9AM-10PM) | Saturday (9AM - 6PM)
📨 Email: florist.thelachrymemanila@gmail.com
📍 2435 Alabastro St., San Andres Bukid Manila (Google Maps View)
🍃 Facebook & Instagram
The Lachryme Manila @thelachrymemanila
📞(099) 5539 1725 📞(0954) 455 5075